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Frequently Asked Questions
Find answers to commonly asked questions about airport services and facilities.
If you need further assistance,
If you need further assistance,
Category
Car park
Where do I park to drop-off or pick-up guests?
Drop-off area is located at the Departures level with a time limit. For pick-ups, use the car park facility at DWC.
Is parking free for People of Determination?
Parking is free for all guests at DWC, including People of Determination.
Can I park for free?
Yes, parking at DWC is free.
About the airport
How long before my flight departure should I be at the airport?
Arrive at least three hours before your flight to allow enough time for travel procedures.
What time do check-in counters open?
Approximately three hours before scheduled departure; check with your airline for exact times.
Can I pick guests up from the airport?
Yes. Use the car park facility, as there are no dedicated pick-up areas at Arrivals.
Can I drop guests off at the airport?
Yes. The designated drop-off area is located near the terminal entrance and has a time limit for stopping.
Checked-in baggage
Can I store my baggage at the airport and how much will it cost?
You can store your baggage at the airport's Left Luggage facility. Costs depend on baggage size and storage duration.
What is my baggage allowance?
Baggage allowances vary by airline and ticket type. You can find this information on your ticket or by contacting your airline.
If my goods were confiscated, what can I do?
Confiscated goods cannot be retrieved due to safety and security regulations.
How much will it cost for excess baggage?
The cost of excess baggage varies depending on the airline and your baggage weight. You can find this information on the airline's website or by contacting them directly.
How can I report my damaged checked-in baggage?
Contact your airline's Baggage Services to enquire about the claims process. This can generally be found on the airline's website.
What is allowed and not allowed in checked-in bags?
Everything you bring with you to the airport must pass through airport security checks, and there are specific regulations that apply to checked-in baggage. We recommend you contact your airline for updated information.
I've lost my checked-in baggage, what do I do?
Reach out to the airline's Baggage Services to initiate the claims process for locating your luggage.
Security
What is the maximum amount of cash to exit Dubai?
Upon departure from Dubai, you must declare amounts over AED 100,000, or its equivalent in other currencies and traveller's cheques.
What items are allowed/not allowed through security?
Everything you bring with you to the airport must pass through airport security checks, and there are specific regulations that apply to hand luggage. Contact your airline for updated information.
Facilities and services
What restaurants are available at the airport?
There are a variety of dining options offered at the airport. You can find more information at the airport or online.
Where can I find a taxi from the airport?
Follow the taxi signs at Arrivals to locate the pick-up area.
What lounges are available at the airport?
Lounges are available for guests. You can find more information at the airport or online.
Flight status
From which terminal does my flight depart?
You can check this information on your ticket, our website, or contact your airline.
What happens if my flight is delayed or cancelled?
Your airline can provide information on rebooking options.
Where can I find my flight status?
Check our website or contact your airline directly.
What can I do if I missed my flight?
You need to contact your airline to rebook or purchase a new ticket.
Hand luggage
What is the maximum allowance for liquids in hand luggage?
You must adhere to the liquids, aerosols, and gels (LAGs) regulations. LAGs must be placed inside one transparent, resealable plastic bag, and each item must not exceed 100 millilitres, and the total cannot exceed one litre. The bag should be completely sealed/closed.
Are smoking devices allowed in hand luggage?
Smoking devices are permitted in hand luggage.
Are pets allowed in hand luggage?
No, pets are not allowed to be carried in hand luggage. You must contact the airline for more information.
What are the items allowed/not allowed in hand luggage?
Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply to hand luggage. We recommend you contact your airline for the most updated information.
What can I do if one of my items was confiscated?
If your goods are confiscated, there is no option to retrieve them since these were taken away due to safety and security reasons.
How much baby food can I bring in my hand luggage?
You can bring as much as needed for your flight.
What can I do if I lost something while travelling?
Report lost items via the airline or an online form.
Can I bring medications in my hand luggage?
While departing, you can bring medications in your hand luggage. We recommend you carry them in their original packaging with a prescription. If arriving in the UAE, certain medications are not allowed without prior approval from the airline and Ministry of Health (MoH). Please contact MoH for assistance on specific details.
Customs
What is the maximum amount of cash you can bring into Dubai?
You must declare amounts exceeding AED 60,000 or its equivalent in other currencies and traveller's cheques upon arrival.
What items am I not allowed to bring into Dubai?
Prohibited items include narcotics, counterfeit goods, and pornographic material. A detailed list is available on the Dubai Customs website.
Passport control & visas
Can I exit the airport to meet friends outside the airport while in transit?
Certain nationalities may receive a visa on arrival if their transit time exceeds eight hours. You can confirm with your airline and immigration.
Do I need a visa to travel to another destination?
Check with the embassy or consulate of the country you are travelling to for visa requirements.
Can I renew my passport at the airport?
Only UAE nationals can renew their passports at the Immigration Centre located in the Arrivals area.
Can I renew my UAE visa at DWC?
Visa renewals can be completed online via the GDRFA website.
How can I apply for a visa to enter Dubai?
You can apply for a visa to enter Dubai through GDRFA.
Special assistance
Is parking available for People of Determination?
Parking is free for People of Determination and all guests at DWC.
How can I book a wheelchair?
Wheelchairs can be booked through your airline. Advance booking is recommended to ensure availability.
What support is available if I have special needs?
We offer a variety of support services for guests with special needs. Find more information on our website.
Do you have a special lane for People of Determination?
Yes, special lanes are available at all checkpoints and counters. Guest Experience Ambassadors are available for special assistance or find more information on our website.
