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Request special assistance
DWC is dedicated to ensuring every traveller receives the care and support they need. To arrange special assistance, ensure to provide all necessary details to your airline, tour operator, or travel agent at the time of booking. The airline will communicate this information to the Special Assistance team to provide tailored support during your journey.
Details to share:
- When booking the ticket, notify the airline, tour operator, or travel agent as early as possible, or at least 48 hours before your departure. This includes sharing arrival plans to ensure special assistance is arranged for your return journey.
- Specify any mobility difficulties, or if you would use a personal mobility device or a special assistance animal will be accompanying you.
