Hidden disabilities

Discover dedicated services designed to provide a comfortable and accessible journey for guests with hidden disabilities or those requiring additional support.

DPNA Code

The DPNA code, introduced by the International Air Transport Association (IATA) in 2008, signifies a “Disabled Passenger with Intellectual or Developmental Disability Needing Assistance”. It is used during airline bookings to inform travel service providers about the guests’ needs for support throughout their journey.

Security checkpoints

Dubai Police ensures an inclusive experience. Customised metal detector gates accommodate wheelchairs, and over 400 employees are trained to assist guests with disabilities. As a consideration for guests with prosthetic limbs, a special room has been allocated for inspection. To facilitate the inspection process, guests should carry relevant medical reports.

Dedicated lanes for People of Determination at security checkpoints in DWC Arrivals and Departures, offer a quicker, easier, and more dignified process.

General support

All airport employees are available to assist, and those wearing the sunflower pin are specially trained to support People of Determination, especially with hidden disabilities.

For more information about services available at DWC for guests with hidden disabilities, explore Frequently Asked Questions.

Background information

What are the services on offer?	We provide a hidden disability, autism-friendly route at DWC to ensure a smooth journey for guests requiring support or assistance.
What is the DPNA code?	The DPNA code (Disabled Passenger with Intellectual or Developmental Disability Needing Assistance) was introduced by the International Air Transport Association. Guests can use this code when booking tickets to notify airlines of the special support they may need during their journey.
Are any documents required to avail of the service and use the facilities?	No documents are required. Guests can approach airport employees to request the service, and no verification status of People of Determination will be asked.
Is the service free of charge?	Yes, all People of Determination services are provided free of charge.
Where can I find more information about People of Determination services?	Visit the Special Assistance section on our website for comprehensive details.

Check- in

Is there a dedicated check-in desk?	Guests can approach any employee in the check-in area for guidance through the autism-friendly process.
How will I recognise the dedicated areas for People of Determination with hidden disabilities?	Dedicated areas and services are marked with the Sunflower logo at each guest journey touchpoint.
How will I identify someone to help me?	All employees are available to assist, and those specifically trained to support People of Determination can be identified by their Sunflower badges.